1. Information We Collect 
We collect personal data you provide directly to us, such as when you communicate with us or book a service. This may include your:
- Name
- Email address
- Phone number
- Address 
We also automatically collect certain information when you use our website, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on pages

2. How We Use Your Information 
We process your personal data for the following purposes: 
- Providing and maintaining our services
- Responding to your inquiries
- Sending you updates and marketing communications (with your consent)
- Improving our website and services
- Complying with legal obligations 
We process your data fairly, transparently, and lawfully, ensuring that it is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. 

3. Legal Basis for Processing 
We process your personal data based on one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests pursued by us or a third party

4. Data Retention 
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. We implement appropriate technical and organisational measures to ensure the deletion or anonymisation of personal data that is no longer needed.

5. Information Sharing and International Transfers 
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations
- Legal authorities when required by law 
If we transfer your personal data outside the UAE, we ensure that the recipient country has an adequate level of data protection as determined by the UAE Data Office, or we implement appropriate safeguards to protect your data. 

6. Data Security 
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

7. Your Rights 
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- File a complaint with the UAE Data Office 
To exercise these rights, please contact us using the information provided in the "Contact" section.

8. Automated Decision-Making and Profiling 
If we use automated decision-making or profiling that significantly affects you, we will inform you and provide you with the right to object and request human intervention in the decision-making process.

9. Cookies 
We use cookies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings.

10. Changes to This Policy 
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date.

11. Data Protection Officer 
We have appointed a Data Protection Officer to oversee our compliance with data protection laws. 

12. Contact Us 
If you have any questions about this privacy policy or wish to exercise your rights, please use the information provided in the "Contact" section.

Last updated : December 2024